Remove a Status Code

A status code may need to be removed from the system from time to time. Doing so must be done carefully or it could cause errors. This section will discuss how to remove a status code safely.

IMPORTANT: While it is possible to delete a status code, we strongly discourage you from doing so. Deleting a status code will cause errors in any cases associated with that status code.

If a status code has not been associated to one or more cases, for example if the status code was configured incorrectly, you can delete it by following these steps:

1. From the home page, click PLL and click Status Codes.

2. On the Status Codes panel, select the status code you wish to delete, then click Delete selected records.

3. Click Delete on the Delete Status Code panel.

If one or more cases have already been created using the status code in question, follow these steps to mark the status code as expired:

4. On the Status Codes panel, select the code you wish to expire.

5. On the Case Status panel, select the Expired check box.

NOTE: Admin automatically saves the changes you make. A progress bar in the upper-right corner appears that says Saving.