Service Requests

A service request is a request for service initiated through a contact to the organization, generally a citizen's call, describing some type of problem (usually at a specific location) and the action taken to remedy the situation. For example, if a pipe burst and is flooding the area, a citizen would call to notify the organization and to request immediate action. The service request tracks the action from initial contact, to dispatch and investigate, and then to the resulting recommendation and conclusion.

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