Create a Service Request

Service requests are associated with a location on the map where a problem has been observed and reported by a citizen to your organization.

TIP: For a quick start guide on this subject, see Create a Service Request.

  1. From the map, tap the add icon in the lower-left corner and tap Service Request on the Select work activity window.

A gray service request map pin is placed in the center of the map.

  1. Tap the map to change the location of the request.
  2. Tap Continue.

  1. Tap the Template field and select the service request template from the Select a Template panel.
  2. Tap Create.

NOTE: The map pin changes to a yellow color to indicate that the service request has been created. The next time you sync the app, the request will be synced with the main system.

When a service request is created, a Pending icon appears on the service request until you sync the app. The next time you sync the app, the icon will disappear and the request will be synced with the main system.

IMPORTANT: Before the app is synced, the questions need to be completed, otherwise they won't be available to view or complete. You can complete either linear or branch questions in the mobile apps.

IMPORTANT: You must complete all questions before syncing the app, as questions are no longer available to be completed on the service request after it's synced to Office. Questions are also unavailable for any open service requests that were created in Office. If the questions were answered in Office, they appear in the Comments field in the app.