Add Priority Values

Add Priority Values that can be assigned to a service request, work order, or custom inspection.

Existing Priority Values appear in the Priority Values section.

  1. Click Add to add a new priority.
  1. Enter the Code and Description.
  2. Select Is Active if you want this code to display in Cityworks.
  3. Click Add.

  1. Clear the Active check box to make the code inactive, but maintain historical data associated with it.
  1. To remove a priority, select it and click Delete.

IMPORTANT: To preserve your historical data, it is recommended to make a code inactive rather than deleting it.