Add or Edit a Branch Question

1. Select a service request template from the Templates panel.
2. Click the Questions tab on the Details panel.
3. To add a new question, type the question in the text box at the bottom of the Questions section and click Add.

4. Click the reorder icon to the left of the question and drag it up or down to rearrange the list of questions.

Only the question at the top of the list matters for the branch QA Model. This determines which question starts the chain of questioning, which then branches off according to what answer is selected.

5. To edit a question, select the question and make the desired changes.

NOTE: Designer automatically saves the changes you make. A notification that says Data Saved appears in the top-right corner when you make changes to the page.