Case Types
A case type defines a category of cases with similar attributes. Setting up a case type creates a frame work on which a template can be built. Select Case Types from the Template Setup menu to display a list of all existing case types and provide options to create new types or edit or delete existing case types. From the Case Types panel, you can add new case types or edit, expire, or delete existing case types.
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Last updated 2/4/2020.
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