Reset a User's Password

PLL administrators may need to reset a user's password from time to time. This section will discuss how to do so.

PREREQUISITES: The External Users security function and its associated sub-functions must be selected for the security role you belong to. See Security Roles for more information.

To reset an external user's password, follow these steps:

1. Click Public Access Setup on the PLL Admin menu penal and select External Users.

2. On the main panel, select the check box next to the appropriate login ID and click Password Reset.

NOTE: Search or filter the records on this panel to quickly find the one(s) you want. See Search and Filter Records for more information.

3. You will receive a message that the password has been reset.

Cityworks will now send an email to the user with a link to reset their password.