Allow Public Access Users to View Cases Created in Office for PLL

PLL administrators have the option of allowing Public Access users and contractors to view any cases they are attached to. By default, Public Access users cannot see cases created in Office for PLL.

IMPORTANT: Use caution when enabling this preference because it allows data to be viewed site wide by both users and contractors. For example, if an organization has a people role where an offender is listed for code enforcement cases and the offender logs in to Public Access, that individual is able to see any cases filed against them. Likewise, when a contractor creates a Public Access account, they are able to see all cases where they are listed as the contractor, including cases created before they created their account.

PREREQUISITES:

  • The Preferences security function and its associated sub-functions must be selected for the security role you belong to. See Security Roles for more information.

To enable this option, follow these steps:

  1. Click System Tools on the PLL Admin menu panel and select Preferences.

  1. On the Preferences panel, click the plus icon to expand Public Access.

  1. From the expanded Public Access menu, select Case Sharing.

  1. On the Case Sharing panel, select the Share Cases with People and Contractors in Public Access check box.

  1. Click Save.