Enable Map Drawings

When creating a case, users can draw on the map and attach the drawing to the case.

PREREQUISITES:

  • Map images are in .png format, so the site must be configured to allow .png attachments or it will throw an error.

When the administrator installs Public Access 6.0 and newer, there is a setting for enabling map drawings. See the Public Access 6.0 Install Guide for more information.

To enable the map drawing feature, follow these steps:

  1. Using File Explorer, open the WebAppSettings.config file located at C:\inetpub\wwwroot\<site_name>\PublicSite\.
  2. Open the file in your preferred text editor or coding software.
  3. In the add key="AllowMapDrawingAttachments" tag, change the value attribute from "false" to "true". If the value is already set to "true," leave it as it is.

  1. Save the file.