View a Status Code

The View option allows you to see more detailed information about a status code than is available on the main Status Codes panel.

PREREQUISITES:

  • The Case Status security function and its associated sub-functions must be selected for the security role you belong to. See Security Roles for more information.

To view the details of a case template, follow these steps:

  1. Click Template Setup on the PLL Admin menu panel and select Status Codes.

  1. On the Status Codes panel, select the check box next to the code you wish to view, then click View record at the top of the panel.

NOTE: Search or filter the records on this panel to quickly find the one(s) you want. See Search and Filter Records for more information.

  1. The View: Case Status panel displays all the basic information about the status code.

  1. Click Cancel to close the View: Case Status panel.