Permit, License, and Case Management
Permits, Licensing, and Land (PLL) is a GIS-centric community development and management application. It enables agencies to track permits, planning and development activities, engineering processes, business or regulatory licenses, and code enforcement cases from initiation to closure. The built-in work flow engine efficiently tracks all applicable tasks, from initial application or citizen/customer call, through departmental plan reviews, fee collection, permit issuance, inspections, board and commission meetings, abatement, court hearings, license renewals, and more.
A case (also known as a permit) is a specific occurrence or matter requiring decision, investigation, and/or work activities by officials. Permits, business licenses, and code enforcement activities with their applicable tasks are configured in case templates. Specific case templates can be configured to manage different processes. The following items are the basic elements that can be included in a case. A PLL case template is set up to only include the relevant items.
- Address/GIS
- Conditions
- Contractor
- Data Group
- Fees
- Flags
- Inspection Request
- Instrument
- License
- Main
- Notes
- Payer
- Payment
- People
- Related Documents (also known as attachments)
- Violations
- Workflow and tasks
Users can set up as many templates as they need in order to manage all their processes. See Add a Case Template in the PLL 15.6 Admin Guide for more information.
NOTE: XML modifications (for example, required fields, label name changes, etc.) made to Office/Tablet are not reflected in Respond.
