Renumber a Case

Use the Case Utility search panel to find an existing case or a group of cases to renumber.

PREREQUISITES:

  • Administrators must give users the Case Utility permission. See Security Roles in the Admin 3.2 Guide for more information.

  • The first time you install Respond, you need to add any apps or pages you need or want to access. For example, use the Route menu option to add a menu item that navigates to the Asset Details, License Management tool, and other pages. See Add Menu Items and Edit Item Fields for more information.
  1. Open the Case Utility tool.
  2. Enter search criteria, such as the case number, case type, or status in the corresponding fields.
  3. Tap Search.

Results matching your search criteria display below the search form.

  1. Select the desired case(s) to update.
  2. Tap Actions.

Image of Case Utility panel Results with icons called out

The Case Action panel opens.

  1. Tap Update to update the selected case(s) with the renumbering information.

See Case Utility Fields for an explanation of the Case Utility panel fields.