View Refunds

You can view refunds made towards a payment on a case.

The Payment Edit panel opens.

This shows any refunds made to the payment.

Select the Voided check box to void any refunds made in error. Refunds should be voided instead of removed to preserve the history of the cash flow and accurately identify why changes were made to the transaction.

Documentation Feedback Form

Please give us feedback about this guide.

If you have a feature enhancement request, please see the Ideas page on MyCityworks.

Last updated 8/14/2025.