Schedule an Inspection

Inspections may only be scheduled when the corresponding task becomes available in the workflow and when the case status for the case is configured to allow inspections to be scheduled.

NOTE: Inspections can only be scheduled on the Workflow panel on the case summary page.

PREREQUISITES:

  • The user must belong to a security role that has the appropriate security function enabled. See Security Functions in the Admin 3.2 Guide for more information.
  • A task type of Inspection needs to be available. See Complete a Task to mark tasks as complete and make the next tasks available.
  • A case's status may need to be a specific status in order to schedule inspections; ask your administrator for more details. See Configure Required Items on a Case Template in the Admin 3.2 Guide for more information.

TIP: See Schedule an Inspection on MyCityworks for a quick start guide on this subject.

  1. Open a case.

TIP: You can filter the list of records displayed. See Filter Records for more information.

  1. Select the task you want to schedule an inspection for.
  1. Tap the Workflow sub menu and tap Schedule Inspection.

The Inspection Scheduling panel opens.

  1. Enter information about the person requesting the inspection, such as their name, phone number, and details about the location where the inspection will take place.
  2. The Assigned To field automatically populates with the default inspector for the task or discipline selected. You can add or change the inspector from the Assigned To drop-down list if needed.
  3. Select the date and time the inspection should start and end.
  4. Tap Save.

A notification appears stating the inspection is scheduled. A clock icon appears beside the selected tasks and the inspection appears in the Inspection Request panel. See Inspection Request for more information.