Apply Escrow Payments

Use Payment Manager to make a payment toward fees for multiple cases at one time using funds from a contractor's escrow account.

PREREQUISITES:

  • The Contractor and Escrow Payment security functions and their associated sub-functions must be selected for the security role you belong to. See Security Roles in the Admin 3.2 Guide for more information.
  • The contractor on the case must have a paid escrow account. See Add a Payment to the Escrow Account for more information.
  • Administrators must designate which fees associated with the case template can be paid using funds from a contractor's escrow account. See Configure Escrow Fees in the Admin 3.2 Guide for more information.
  1. Open Payment Manager. See Add Menu Items for more information on customizing the menu.
  2. Tap Apply Escrow Payments.

NOTE: Tap Clear at any time to remove all search criteria.

You can search for cases using predefined queries and contractor name.

  1. Select Search by Query.
  2. Select a query using the Select Query drop-down list. See Add a Query for more information on how to create a query if needed.
  3. Select a contractor from the Contractor Business Name drop-down list.
  4. Tap Load.

Image of Payment Manager, Apply Escrow Payments selected, Search By Query selected, and Load highlighted

The Escrow Fees Results panel lists cases that match the search criteria with unpaid fees. The selected contractor's Available Escrow Amount is listed under the Contractor Business Name field.

TIP: You can filter the list of records displayed. See Filter Records for more information.

  1. Select the check box for one or more cases to pay the total amount of escrow fees. You can also tap the arrow to expand each case and select individual escrow fees to pay. The Total Payment Amount, in the upper-right corner, updates as escrow fees are selected.
  1. Tap Apply Escrow Payment.

Image of Payment Manager, Apply Escrow Payments selected, Escrow Fees Results, and Apply Escrow Payment highlighted

  1. Select Apply on the Apply Escrow Payments panel.

Image of Apply Escrow Payments panel

The page refreshes and shows the remaining amounts owed under Total Amount Due, if any. The Fees and Payment panels on each case reflects the payment made.

You can search cases by certain case information, such as the case template or a project associated to a case, in addition to the contractor name.

  1. Select Search By Case Info.

  2. Select search criteria from the various drop-down lists. For example, if you want to search for a specific case template, select it from the Case Template drop-down list.

  3. Select a contractor from the Contractor Business Name drop-down list.

  4. Once the search criteria is selected, tap Search.

Image of Payment Manager, Apply Escrow Payments selected, Search By Case Info selected, and Search highlighted

The Escrow Fees Results panel lists cases that match the search criteria with unpaid fees. The selected contractor's Available Escrow Amount is listed under the Contractor Business Name field.

TIP: You can filter the list of records displayed. See Filter Records for more information.

  1. Select the check box for one or more cases to pay the total amount of escrow fees. You can also tap the arrow to expand each case and select individual escrow fees to pay. The Total Payment Amount, in the upper-right corner, updates as escrow fees are selected.
  1. Tap Apply Escrow Payment.

Image of Payment Manager with Apply Escrow Payments selected, Search By Case Info selected, and Apply Escrow Payment highlighted

  1. Select Apply on the Apply Escrow Payments panel.

Image of Apply Escrow Payments panel

The page refreshes and shows the remaining amounts owed under Total Amount Due, if any. The Fees and Payment panels on each case reflects the payment made.