PREREQUISITES:

• Admin 3.4 is required to print ActiveReports from a work activitiy. See Configure Printing for Work Orders in the Admin 3.4 Guide for more information.
• To use ActiveReports to print work orders, either the WorkOrderId or the WorkOrderSid parameter must be set up on the report. See Print Parameters and Configure Printing for Work Order Templates in the Admin 3.4 Guide for more information.
• Reports must be created in the Report Designer and associated with the work order template. See Reports for more information. Alternatively, Docx print templates must be associated with the work order template. See Add Print Templates for a Work Order in the Admin 3.4 Guide for more information.
• The docx folder must be manually created or moved to the ...\<site_name>\cw-site-data\_tenant-data\_default-volume\tenant-1 folder when upgrading to 23.x. Once the folder is created, move the print templates to the new folder. Once in place, emailing and printing using Word print templates is possible.