Use Comments on a Task

You can format, add, or update comments on individual or multiple tasks on the Workflow panel on the case summary page.

NOTE: Comments added to a case and/or task using Public Access 7.1 and newer can be edited in Respond if the user belongs to a security role that has the appropriate security function enabled. See Security Functions in the Admin 3.8 Guide for more information. This requires Cityworks 23.2 and newer.

  1. Open a case.
  2. On the Workflow panel or the Workflow page, tap Edit Task to the right of the task.

TIP: You can also tap the comment icon to the right of the task name in the panel to add or view comments associated to the task. When the comment icon is grayed out, there are no comments associated to the task.

The Edit Task panel opens.

  1. Tap Comments.

  1. Tap Add Comment.

The comments panel opens. See Comments for more information on adding, editing, deleting, or formatting comments.

NOTE: If a user is mentioned using insert user mention (@) in the comment, they will receive a notification.

  1. Open a case.
  2. On the Workflow panel or the Workflow page, select multiple tasks.
  1. Tap the Workflow sub menu and tap Comments.

This allows you to add the same comment, to the selected tasks, at the same time. See Comments for more information on adding, editing, deleting, or formatting comments.

NOTE: If a user is mentioned using insert user mention (@) in the comment, they will receive a notification.

You can use Task Manager to open the comments section on a task. See Comments for more information.

  1. Open Task Manager and perform a search. See Search for Tasks for more information on performing a search.
  2. Tap Comments.

The comments panel opens. See Comments for more information on adding, editing, deleting, or formatting comments.