Emails can be sent to both internal users or external users, such as employees within the organization, citizens, or contractors. Emails can be sent at certain times, such as when a service request or work order is created or closed, when plans for a new building are approved, or when a Submit To or Dispatch To field is changed. This automates the email process so that the desired people are notified when an action occurs in Cityworks. You can also manually send an email from a service request, work order, or inspection to notify someone of a development in the work activity.
Email templates and events allow you to specify who you want to email sent to, and when you want it sent. For example, you may want to send an email to the Submit To user when a work order is created.
See Configure Email Settings and Test Email Settings for more information.
IMPORTANT: If Crystal Reports is set up for email templates, they work properly if the email is sent from Office Companion. It does not work if the email is sent from Respond. Crystal Reports is not compatible with Respond in 23.x. See
