Domains

A domain is a distinct group with shared work activities and resources. You may have a single domain or multiple domains depending on how your organization wants to organize security and access to information. Employees can be assigned to more than one domain. Each domain has its own request templates, work order templates, employees, etc.

NOTE: For more information on employees in multiple domains, see How the Domain ID is Stored in the Database Tables for Multiple Domains on MyCityworks.

The following image shows how security can be managed in Cityworks.

This section explains how to add and configure domains. It is made up of the following:

• Add or Edit a Domain
• Remove a Domain
• Configure Multiple Domains
• Change Domains in Cityworks
• Define a Custom Layout for a Domain