Reset Password

Security updates have been implemented at 23, therefore Forms Authentication users must reset their password when they log in to Cityworks 23.x for the first time. The password only needs to be reset once when upgrading to Cityworks 23 or newer. This does not apply to users who log in using Single Sign-on or Active Directory users.

PREREQUISITES:

  • In your 15.8.x site, users must have a valid email in order to reset their password.
  • In your 15.8.x site, email settings must be set up correctly in Admin. See Configure Email Settings in the Admin 3.2 Guide for more information.
  1. Enter your Username and Password.

A warning displays that your password must be reset.

  1. Click Reset password.

  1. Enter your User name and click Submit.

Instructions are sent to your email to reset your password.

  1. Log in to the email linked with your username and open the email that has the password reset URL.
  2. Click the URL.

The email looks similar to the following:

Any password requirements appear on the Password Reset page. See Configure Global Preferences in the Admin 3.2 Guide for more information on setting up password requirements.

  1. Enter a new Password and click Submit.

The password is reset.

  1. Click Return to log in page.

Administrators can change a user's password if the correct email settings haven't been set up for the Cityworks site, which prevents individual users from being able to use Forget Password to update their own passwords.

  1. Open the host installer and navigate to the Cityworks Application Initial Setup page. Follow the steps in Edit an Existing Installation for more information on how to edit an existing installation.
  2. Click the edit icon next to Users.

  1. Select the employee and click Change Password.

  1. Enter a New Password and click Set Password.