Create a Related Child Case
Use the Create a Related Child Case icon to create a child case attached to the existing case.
- From the Main panel of the Summary page,
TIP: For a quick start guide on this subject, see Create a Child PLL Case on MyCityworks.
The Create New panel opens. At the bottom of the panel, there is an Existing Parent Case section that includes information from the parent case.
- Enter the information for the child case in the Create New section. For more information, see Create a Case.
- If the parent permit has multiple assets, select Case Per Parent Asset to create a separate child permit for each asset/address. Each child permit will have a single asset/address from the parent.
- Once you have entered the case information,
The child case is created and the parent case ID, description, type, and status will appear at the bottom of the Main panel on the child case. There is a P to the right of the case. The P identifies the related case as the Parent case.
NOTE: If the case information doesn't appear, you can use the Show related objects: Cases, Workorders, Requests icon. For more information, see View Related Objects.
- If you want to return to the parent case,
The child case ID, description, and status will appear at the bottom of the Main panel on the parent case. There is a C to the right of the case. The C identifies the related case as a Child case.
For an explanation of the Create New panel fields, see Create New Panel Fields.
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If you have a feature enhancement request, please see the Ideas page on MyCityworks.
Last updated 4/13/2020.
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