Allow Guest Access in Public Access

PLL administrators can allow guest users to create cases in Public Access.

PREREQUISITES: You must have a Notification Type set up for guest users. See Add a Notification Type for more information. The Security Roles security function and its associated sub-functions must be selected for the security role you belong to. See Security Roles for more information. You must have a user in PLL Admin with the username PAGuest. See Add a User for more information. The PAGuest user must be assigned to a domain in Designer. See Associate an Employee to Domains in the Designer for 15.7 Guide for more information. The PAGuest user must be assigned to a PLL Organization. See Add a User for more information.

To allow guest users to create cases in Public Access, follow these steps:

1. Using File Explorer, open the WebAppSettings.config file located at C:\inetpub\wwwroot\<site_name>\PublicSite\.
2. Open the file in your preferred text editor or coding software.
3. In the add key="AllowGuestAccess" tag, change the value attribute from "false" to "true".

4. If you are using reCAPTCHA, make sure the add key="RequireCaptcha" value is set to "true" and the key and secret key values are set. See Enable reCAPTCHA for Public Access for more information.
5. Save the WebAppSettings.config file.
6. In PLL Admin, navigate to System Tools > Preferences > Public Access > Notifications and click the lookup icon to select a notification type to send when a guest user creates a case.

7. Click Save.