Reopen a Task

The Task Utility tool can be used to find an existing case or a group of cases with tasks to reopen.

PREREQUISITES:

  • Users must have the Task Utility permission selected under Case User in Admin. See Security Roles in the Admin 3.4 Guide for more information.

  • The first time you install Respond, you need to add any apps or pages you need or want to access. For example, use the Route menu option to add a menu item that navigates to the Asset Details, License Management tool, and other pages. See Add Menu Items and Edit Item Fields for more information.
  1. Open the Task Utility tool.

TIP: See Update Tasks in the Task Utility Tool on MyCityworks for a quick start guide on this subject.

  1. Enter search criteria, such as the case number or case type, in the corresponding fields.
  2. Tap Search.

Results matching your search criteria appear below the search form.

TIP: You can filter the list of records displayed. See Filter Records for more information.

  1. Tap the one of the cases.
  1. Tap Actions.

The Task Action panel opens.

TIP: You can filter the list of records displayed. See Filter Records for more information.

  1. Select the desired task(s).
  1. Select Reopen Selected Task.

  1. Tap Update.

See Task Utility Fields or an explanation of the Task Utility panel fields.