Create a Related Work Activity

You can create a work activity from the main panel of the work activity or from the Related Activities page.

PREREQUISITES:

  • When creating a case from a service request or work order, users must be assigned a Default Organization and Security Role within PLL Admin. See Add an Organization and Add a Security Role in the Admin 3.6 Guide for more information.

NOTE: When you create a related activity, it creates a child work order, inspection, service request, or permit.

  1. Open a work activity.
  2. Tap Create Related Activity from the Work Order panel on a work order, the Inspection Details panel on an inspection, the Service Request panel on a service request, or the Main panel on a case.
  3. Tap the desired work activity from the drop-down list.

NOTE: A child work order can contain one or more selected assets from the parent work order.

NOTE: If the service request template is not associated to any work order templates, any work order template can be used, and any entity type may be selected. If the service request template is already associated to one or more work order templates, then the entity type is automatically set, and work order templates are selected from the work order type.

See the following for more information:

Work orders and cases pass information from a parent work activity to a child work activity. See General Information for Preventative Maintenance Cycle Work or Cyclical Work Orders on MyCityworks for information on what fields carry over from the parent to the child work order.

  1. Open a work activity.
  2. Tap Related Activities on the activity toolbar.

TIP: You can also scroll to the main panel of the work activity and tap Related to open the Related Activities page. For example, scroll to the Work Order panel on a work order, Inspection Details panel on an inspection, Service Request panel on a service request, or Main panel on a case.

  1. To create a related work activity, tap Create linked activity on the Related Inspections, Related Service Requests, Related Work Orders, or Related Permits panels.

NOTE: A child work order can contain one or more selected assets from the parent work order.

NOTE: If the service request template is not associated to any work order templates, any work order template can be used, and any entity type may be selected. If the service request template is already associated to one or more work order templates, then the entity type is automatically set, and work order templates are selected from the work order type.

See the following for more information:

Work orders and cases pass information from a parent work activity to a child work activity. See General Information for Preventative Maintenance Cycle Work or Cyclical Work Orders on MyCityworks for information on what fields carry over from the parent to the child work order.