Reopen a Task

The Task Utility tool can be used to find an existing case or a group of cases with tasks to reopen.

PREREQUISITES:

  • Users must have the Task Utility permission selected under Case User in PLL Admin. See Security Roles in the PLL Admin for 15.8 Guide for more information.
  • The first time you install Respond, you need to add any apps or pages you need or want to access. See Add Menu Items for more information.
  1. Open the Task Utility tool.

TIP: See Update Tasks in the Task Utility Tool on MyCityworks for a quick start guide on this subject.

  1. Enter search criteria, such as the case number or case type, in the corresponding fields.
  2. Tap Search.

Results matching your search criteria appear below the search form.

  1. Tap the link for one of the cases.
  1. Tap Actions.

The Task Action panel opens.

  1. Select the desired task(s).

  1. Select Reopen Selected Task.

  1. Tap Update.

See Task Utility Fields or an explanation of the Task Utility panel fields.